Three Magic Questions

In an era where creativity and original thought are the currency of success, three simple questions will lead you to more (and more astounding) breakthroughs. Tape these to the walls, make them into a screensaver, and tattoo them on your teammates: 1. Why? 2. What if? 3. Why not? Most of us have become trained…

Deer in Headlights Die

We can all picture that hapless deer. Frozen with fear and awaiting the inevitable, the immobilized soul locks up instead of leaping to safety. As decent people, we just wish that sorry creature would get moving and avoid the Mack truck, racing 70 miles per hour to put an end to this innocent being. With…

“My Hands Are Tied”

I’m sorry sir, my hands are tied.” These were the appalling words I heard twice in the last week – one from a large mobile phone network, and one from a health insurance carrier. Both were from customer service reps that were clearly un-empowered, bitter, and really didn’t care much about helping me (so much…