You’re FIRED!

Your boss walks into your office and quietly shuts the door behind her. She sits down at your desk in a most somber manner. After taking a deep breath, she coldly releases the words you dreaded all your life: “You’re fired.” Think of the emotional tornado now racing through your mind. Fear. Regret. Sadness. Shame.…

The Wizard’s Downfall

“Your call is very important to us. Please stay on the line and a representative will be with you shortly.” Twenty-eight minutes later, an apathetic, poorly trained call center drone clarified through her actions what her company actually meant: “Your call is really not important to us at all. If it were, we’d staff more customer service specialists,…