Overpromise

We’ve heard it a hundred times. “Under-promise, and over-deliver.” It’s one of those truisms that appears indisputable, right up with “the customer is always right” and “the early bird gets the worm.” But as one who enjoys balking traditional approaches, I respectfully disagree. To me, this false wisdom encourages mediocrity. It grants permission to make…

Fighting Fires

The blaring shrill from the station bell startles the team into action. Within minutes, the crew is speeding down the road, racing to challenge a raging blaze to a fistfight. Adrenaline pumps through the veins of both veteran and newly minted firefighters as they summon the courage to strut face-first into danger. The stakes couldn’t…

Mind The Gap

If you’ve ever travelled to London, the iconic phrase, “Mind the gap,” has been forever burned into your memory. The automated warning is heard thousands of times each day at every stop of the subway system. The London Underground, affectionately known as “the Tube”, is the oldest rapid transit system in the world. In 1968,…