Overcoming Your Inner Critic

“Stop pushing yourself,” your angry four-inch tall shoulder-Devil whispers in your ear. “Let’s blow off the day and hang on the couch. You’ll never amount to much anyway.” We all have that inner voice – the negative one that whispers fear, guilt, and laziness into our ears. The voice that tells us to take a…

The Two Must-Have Beliefs of History-Makers

What do world-class athletes, prolific artists, and business titans have in common? What traits are shared by Picasso and Jay Z, Mark Zuckerberg and Leonardo DaVinci, Serena Williams and Mozart? I’ve been reflecting on this a lot recently, becoming increasingly curious to discover the commonalities of the most successful people in history. What makes a…

An Unlikely Business Makeover

What organization offers the absolute worst customer experience? National Customer Shame surveys list utility companies and budget airlines, wireless carriers and shipping companies. But the overwhelming winner: The good old DMV, The Department of Motor Vehicles. When you imagine walking in for your soul-crushing visit, you’re instantly filled with dread. Long lines, rude service, bleak environment. The…