Month: July 2019

How The Most Successful Leaders Respond

We all get provoked. An angry associate; a cranky customer; a snarling spouse. In these cases, the primitive part of our brain designed to protect us in the wild kicks in and our autonomic response is to recklessly fire back. We lash out, hit below the belt, and respond with uncontrollable emotion. That’s where the […]

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A Powerful Two-Step Approach to Drive Results

When we look to initiate change or growth, some sort of behavior shift is generally required. Want to sell more products? Probably involves making more cold calls, training more sales people, or improving marketing efforts. Looking to remain relevant in the workforce? This objective will likely require more learning, reading, or skill development. Whether our […]

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What a French Creole Cooking Term Can Teach Us About Customer Loyalty

After finishing an incredible meal in the French Quarter of New Orleans, the best part of the experience may very well be the lagniappe (pronounced LAN-yap). While it sounds like a fancy seafood dish, a lagniappe is actually an unexpected gift. That special dessert, complements of the chef. The small box of chocolates for you […]

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An Innovative Way to Improve Behavior

Early education in high-risk urban areas is a complex and seemingly overwhelming challenge. Often dubbed the “school to prison pipeline,” kids in troubled classrooms with negative peer influences and little family support too often end up incarcerated or repeating the cycle of poverty. Despite committed teachers and administrators, these problems are expansive with far too […]

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