Month: April 2020

The Ultimate Customer Experience

With glimpses of hope that our economy will reopen in the coming months, it’s time to start thinking about our businesses in a post-pandemic landscape. How will the world change? How will your industry be different? How will you adapt to the new circumstances? The sheer volume of unknowns can feel overwhelming, making it difficult to even […]

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How One Musician Used a Quarantine to Become a Legend

When first hitting the scene, the now legendary Charlie “Yardbird” Parker was described as mediocre at best. His music seemed undisciplined, out of control, and fraught with mistakes. Like most musicians, Parker practiced regularly but was struggling to achieve major improvements in his playing. How, then, did Charlie Parker become the master that we celebrate today? The change […]

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How to Avoid Negative Thoughts During a Crisis

Stuck in COVID-19 isolation, it’s easy to veer into the deep end of negative thoughts. Many of us are dealing with profound, real-world challenges such as job loss, health crises, and protecting our children. The reality of the situation is difficult enough, but when we allow widespread fear and negativity to enter the picture, the […]

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