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The Weekly Roundup
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The Beauty of Uneaten Cantaloupe
On a recent business trip to Denver, I was able to grab breakfast at one of my favorite morning spots. ...
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The Wizard’s Downfall
“Your call is very important to us. Please stay on the line and a representative will be with you shortly.” Twenty-eight minutes ...
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Wow Fewer Customers Instead of Trying to Please Them All
When Greg Koch and Steve Wagner founded Stone Brewing, they could have ended up like thousands of start-up failures. They ...
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User Friendly Leadership
A website is considered user-friendly if it is simple and painless to explore. Ergonomics engineers study human-machine interactions to ensure ...
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The Future of Waiting
A few weeks back, I wrote a snarky blog post about the horrible experience most of us have while visiting the doctor: ...
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“My Hands Are Tied”
I’m sorry sir, my hands are tied.” These were the appalling words I heard twice in the last week – ...
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“My Hands Are Tied”
“I’m sorry sir, my hands are tied.” These were the appalling words I heard twice in the last week – ...
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Have You Been Zappos’d?
Buying a pair of shoes used to involve going to a local store, selecting a pair from about 250 choices, ...
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