Month: July 2015

You’re FIRED!

Your boss walks into your office and quietly shuts the door behind her. She sits down at your desk in a most somber manner. After taking a deep breath, she coldly releases the words you dreaded all your life: “You’re fired.” Think of the emotional tornado now racing through your mind. Fear. Regret. Sadness. Shame. […]

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The Nine Questions of Breakthrough Achievement

From discovering new drug therapies to winning triathlons, the capacity for human achievement is humbling. NASA scientists reached Pluto this week, beaming back stunning imagery of the distant planet. Brian Acton and Jam Koum, who founded WhatsApp in 2009, sold their startup to Google for $19 billion just five years later. Easton LaChapelle built a […]

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The Wizard’s Downfall

“Your call is very important to us. Please stay on the line and a representative will be with you shortly.” Twenty-eight minutes later, an apathetic, poorly trained call center drone clarified through her actions what her company actually meant: “Your call is really not important to us at all. If it were, we’d staff more customer service specialists, […]

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