Tag: role

The Chief Startup Officer

October 1, 2017

Organizations are generally led by a predictable C-suite of traditional roles with traditional responsibilities. The Chief Executive Officer reads reports from her Chief Financial Officer about the work of the Chief Operating Officer and Chief Sales Officer. The Chief Technology Officer and Chief Human Resource Officer team up with the Chief Marketing Officer to deliver […]

Your Real Job Goes Far Beyond Your Role

December 21, 2014

It’s not my job. Four of the most poisonous words when strung together. As a customer, how many times have you heard this stinging phrase when seeking help? Think how utterly frustrated you become when the person at the pharmacy, cable company, doctor’s office, or government office absolves themselves of any responsibility to serve by […]