The Future of Waiting

A few weeks back, I wrote a snarky blog post about the horrible experience most of us have while visiting the doctor: long delays, rude staff, apathetic physicians, dingy waiting rooms.  You’ve been there. Funny enough, in response to my blog the head of patient care from a large hospital system contacted me to sit down and…

Running Behind

I experienced the joy of a doctor’s waiting room this past week.  After waiting 29 minutes, I asked the staff behind the glass what was up.  With striking disdain and apathy, a grim woman told me, “The doctor is running behind.”  No kidding. At 43 minutes into the adventure, I asked again.  With ice in…