“I could never do that.” “This is impossible.” “There are a million obstacles.” When facing a serious challenge, it’s easy ...

“Our greatest strength is our people,” the CEO boldly proclaims at an all-company meeting. “We treat each other with respect ...

“I have an idea” vs. “I have a concern.” In meetings, what do you suppose the ratio is at your ...

The sneeze of your seatmate on an airplane sends a bolt of disgust through your mind. “Now I’m going to ...

Think about how much time you spend fretting about what might happen.  Those deer-in-the-headlights moments are not only agonizing but ...

With mounting pressure and competitive tension, you may be seduced into sloppy leadership patterns that can ultimately hurt your business.  ...

We all face incredible challenges in our lives. Difficult people. Ruthless competition. Time constraints. But so many of us succumb ...

A few hours after I posted this blog, 19 firefighters tragically lost their lives in Arizona, giving everything they had ...

We all get provoked.  An angry associate; a cranky customer; a snarling spouse.  In these cases, the primitive part of ...