Tag: actions

The Say-Do Ratio

March 26, 2017

Before I took the stage to deliver a keynote at a recent event, the CEO of my host company addressed the 1,200 distribution partners, employees, and customers in the audience. In his remarks, he reinforced his company’s commitment to having a positive integer for what he described as their Say-Do Ratio. If the ratio was […]

Empathy Is the New Killer App

June 5, 2016

It stings. Another soul-crushing reprimand from a boss, parent, or spouse. That nauseous feeling when you feel unappreciated, misunderstood, and blamed. We’ve all been there, and in that knee-wobbling state we are far from playing at our best. On the other hand, remember how you felt after receiving a big boost of positive reinforcement. A […]