Tag: procedure

Urban Farming

Detroit, Michigan is in trouble. What was once a vibrant city is now overrun with crime, unemployment, and despair. In its hay-day, it was one of the top five cities in the U.S., and had over two million residents. Today, the landscape is marked by abandoned buildings, burned down houses, and vacant factories. The population […]

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“My Hands Are Tied”

“I’m sorry sir, my hands are tied.” These were the appalling words I heard twice in the last week – one from a large mobile phone network, and one from a health insurance carrier. Both were from customer service reps that were clearly un-empowered, bitter, and really didn’t care much about helping me (so much […]

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