Tag: rules

The Difference Between a Job and a Calling

Michigan public safety officer Ben Hall’s job is to serve on the force in Emmett Township. Like many jobs, his includes a clear set of rules, procedures and regulations. But those rigid policies didn’t define Officer Hall in the way they define so many others. During a routine traffic stop last week, he noticed something […]

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Thread The Needle

In business (and life), you are constantly faced with challenges that seem insurmountable. Your inner voice says “it can’t be done,” and you may give up before even trying. The thing is – obstacles can be shattered with a creative solution if you take the time and effort to approach them in an unconventional way. […]

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A Higher Standard

The football coaches at Utah’s Union High School decided to make a bold decision.  With reports of poor grades, cyber-bullying, and attitude problems, the coaches were unwilling to support the declining behavior of their team.  So right before the big homecoming game, they decided to suspend the entire group.  Every team member was instructed to […]

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“My Hands Are Tied”

“I’m sorry sir, my hands are tied.” These were the appalling words I heard twice in the last week – one from a large mobile phone network, and one from a health insurance carrier. Both were from customer service reps that were clearly un-empowered, bitter, and really didn’t care much about helping me (so much […]

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