strategy

The Often-Overlooked Step That Can Boost the Quality of Your Work

We generally think that a great work product - especially an artistic effort - is imagined, conceived, and launched simultaneously. But ...

Random Acts of Creativity

It turns out, this past Saturday was National Creativity Day. Who knew? While I think it’s terrific that we have ...

In Case of Emergency, Break Glass

As each day of economic free fall continues, many of us are struggling to figure out what to do next. ...

The Ultimate Customer Experience

With glimpses of hope that our economy will reopen in the coming months, it’s time to start thinking about our ...

How to Find the Best Parking Spot, Every Time

As you drive up to a crowded shopping plaza, your blood pressure rises quickly. Circling the parking lot, you search ...

IdeaSpewing – A Simple Technique to Unlock Creativity

Staring at the blank page can be intimidating. This could be the start of any creative project – from writing ...

10 Customer-Centric Questions to Create Irresistible Value

With our Thanksgiving feasts behind us, 'tis the season of 2020 business planning. Ironically, the theme of gratitude may actually ...

How to Blast Off

When the space shuttle blasts off, two-thirds of its fuel is consumed in the first 20 minutes of flight. The ...

The Beauty of Uneaten Cantaloupe

On a recent business trip to Denver, I was able to grab breakfast at one of my favorite morning spots. ...

The Unique Problem-Solving Approach of History Makers

For decades, transportation experts and city planners who studied traffic congestion in major cities came to the conclusion that not ...