competition

The Power of Surprise and Delight

Following the polite knock on my hotel room door, I was stunned. “Just a little something to welcome you to ...

Death by 1,000 Paper Cuts

We’ve all done it.  As you open an envelope or turn the pages of a magazine, the paper’s edge slices ...

Making it ‘Grape’ Again

Avery’s Beverages – a company founded in a red Connecticut barn over 100 years ago – was struggling. When Sherman ...

How To Be Attractive

We all want to be attractive.  To get to the next level in our lives, we are trying to “attract” ...

A Surprisingly Simple Competitive Advantage

My flight landed in Norfolk, Va., 45 minutes late. On that bright and sunny day, I'm told by the airline ...

Herds Are For Animals

“Our company offers great service and affordable pricing.”  “We really care about our customers.” “One call does it all!” Perhaps ...

What Would MacGyver Do?

In the late 1980s, millions of us tuned in to witness Angus MacGyver’s ability to always find a creative way ...

Fire Department Urgency

A few hours after I posted this blog, 19 firefighters tragically lost their lives in Arizona, giving everything they had ...

The Past is Dead

We all face incredible challenges in our lives. Difficult people. Ruthless competition. Time constraints. But so many of us succumb ...