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The Weekly Roundup
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The Power of Surprise and Delight
Following the polite knock on my hotel room door, I was stunned. “Just a little something to welcome you to ...
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Death by 1,000 Paper Cuts
We’ve all done it. As you open an envelope or turn the pages of a magazine, the paper’s edge slices ...
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Making it ‘Grape’ Again
Avery’s Beverages – a company founded in a red Connecticut barn over 100 years ago – was struggling. When Sherman ...
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How To Be Attractive
We all want to be attractive. To get to the next level in our lives, we are trying to “attract” ...
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A Surprisingly Simple Competitive Advantage
My flight landed in Norfolk, Va., 45 minutes late. On that bright and sunny day, I'm told by the airline ...
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Herds Are For Animals
“Our company offers great service and affordable pricing.” “We really care about our customers.” “One call does it all!” Perhaps ...
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What Would MacGyver Do?
In the late 1980s, millions of us tuned in to witness Angus MacGyver’s ability to always find a creative way ...
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Fire Department Urgency
A few hours after I posted this blog, 19 firefighters tragically lost their lives in Arizona, giving everything they had ...
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The Past is Dead
We all face incredible challenges in our lives. Difficult people. Ruthless competition. Time constraints. But so many of us succumb ...
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