Tag: disruption

How “Small” Innovations Lead to Big Results

The concept of innovation can be completely overwhelming. Images of Edison inventing the light bulb or Henry Ford revolutionizing manufacturing push the idea of innovation outside the reach of us mere mortals. If we define innovation as a gigantic, change-the-world, cure-cancer type breakthrough, the concept is relegated to a select few: billionaires, mad scientist inventors, […]

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An Unlikely Business Makeover

What organization offers the absolute worst customer experience? National Customer Shame surveys list utility companies and budget airlines, wireless carriers and shipping companies. But the overwhelming winner: The good old DMV, The Department of Motor Vehicles. When you imagine walking in for your soul-crushing visit, you’re instantly filled with dread. Long lines, rude service, bleak environment. The […]

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The Road to Reinvention

Dear weekly blog readers… It’s hard to believe it has been over three years since the launch of my book on creativity and innovation, Disciplined Dreaming. Today, I am thrilled to announce the debut of my new book, The Road to Reinvention: How to Drive Disruption and Accelerate Transformation. I’m proud of the work and truly believe […]

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Why the Middle of the Road is for Road Kill

The French Laundry in Napa Valley, California is consistently ranked among the top five restaurants in the country.  Celebrity chef Thomas Keller spares no expense in making the food and dining experience pure perfection.  Even with a price tag of up to $500 per person, this premier bistro is sold out every single night. The […]

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