Blog Posts
Quick reads. Powerful Results.
The Tyranny of Good Enough
Your chicken salad sandwich wasn’t bad, really. It was ‘good enough.’ The service wasn’t speedy, but also wasn’t horribly slow. ...
The Power of Surprise and Delight
Following the polite knock on my hotel room door, I was stunned. “Just a little something to welcome you to ...
Heads Down vs. Heads Up
We’ve all heard people in the business world proclaim that they are “heads down” on a project. Or that they ...
Setbacks: Game Over or Game On?
What do Oprah Winfrey, Mick Jagger, and Jeff Bezos have in common? They are all incredibly successful, true, but they ...
A Simple Approach to Boost the Appeal of Your Product or Service
If you have a burning headache, you’ll do whatever it takes to subdue it. If it’s 3:00 am on a ...
What’s Your Firebird?
In 1953, a team of the most creative designers and engineers at General Motors set out to make history. Their ...
Metrics That That Matter
With our national focus on productivity and financial gain, we carefully measure Gross Domestic Product (GDP) and other metrics related ...
We’ve Been Banksy’d
The demure art world felt shockwaves over the last week as the dramatic news broke. The mysterious street artist known ...
What Business Can Learn From Our (Nutty) Political Landscape
If there’s a silver lining in today’s polarizing political landscape, it’s the increase in activism that is sweeping our country. ...