Benjamin Houston was having an especially rough night. As a Domino’s Pizza delivery driver in Flint, Michigan, it had been a tough road. The fact that Benjamin is deaf made his situation even more challenging. It all came to a head on July 15, when his car broke down on a delivery run near midnight in a … Read more
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How do you know if you’ve accomplished something today? What should you measure if you didn’t deliver something measurable? In an era of dashboards, metrics, and key performance indicators, should every ounce of your energy be directed at hitting near term deliverables? In studying the behavior of the most successful people, I’ve noticed that they … Read more
As we search for new approaches to our biggest challenges, we often seek the latest-and-greatest tactics from the hottest, cutting-edge research on performance. It feels like there’s a brand new management approach, tech tool, or leadership style on a daily basis. Yet sometimes we can progress even more by learning from those before us. … Read more
Imagine that a loved one is on the operating table in a life-or-death situation. You and your family gather in the waiting room waiting with bated breath for the doctor to communicate the results of this life-saving procedure. When the surgeon finally arrives, you don’t want to hear about how hard she and her team labored. You don’t want to hear that she “gave … Read more
In our world of quick fixes and success hacks, there’s an old school approach that wins consistently. Think of it as the most potent high-octane formula to fuel your relationships, career trajectory, client satisfaction, investor relations, and company’s growth. A simple phrase that’s easy to say, but may require a mindset shift to fully embrace: … Read more
Why does one small tribe in Kenya – the Kalenjin – produce a statistically impossible percentage of the world’s fastest distance runners? According to David Epstein, Senior Editor at Sports Illustrated, “There are 17 American men in history who have run under 2:10 in the marathon, while there were 32 Kalenjin who did it in October of 2011.” This one … Read more
We’ve all done it. As you open an envelope or turn the pages of a magazine, the paper’s edge slices into your finger, causing you to wince with pain. While not requiring emergency medical care, a nasty paper cut stings more than a trip to the dentist on Tax Day. Yet these small wounds, if … Read more
We all come across two types of companies (and individuals) in our lives. First there are those that blend in with the others, swim in a sea of sameness, and personify mediocrity. They don’t like to stand out, prefer the safety of the masses, and seek out a profit (or a living). And then there … Read more
In our turbulent business climate, we all seek new pathways to growth and success. Yes, winning can be elusive in these times of dizzying speed and ruthless competition. Companies like Tesla, Amazon, Netflix and JetBlue soar while their respective counterparts – Oldsmobile, Borders Books, Blockbuster, and PanAm – are merely tombstones in the business graveyard. … Read more
In these highly competitive times, it’s become increasingly difficult to hold onto customers. Retention is tough, and client growth is even harder with fickle clients and fleeting loyalty. It turns out, building deep, loyal, profitable client relationships isn’t as complex as the DaVinci code. In fact, these three simple hacks can boost your client relationships … Read more